Frequently Asked Questions
Our Shipping Rates
Our Shipping Times
With every product that can be personalized, we have tried to include images to show all font styles available for that particular product. Please make sure that you review the fonts and EACH letter in your name/monogram. Once personalized, we are not able to accept cancellations or returns. If you have any questions, please email us at CustomerService@SweetbriarDesigns.com or include them in the “Special Instructions” box with your order. In addition, it is very important that you include a daytime phone number and/or a valid email address when you place your order. It is the only way we can contact you if WE have any questions.
We have included a thread chart for all items that are personalized with embroidery. Computer monitors vary from brand to brand and therefore, we cannot guarantee an exact match to what you see. However, please keep in mind that we have, literally, hundreds of thread colors. If your product has a ribbon embellishment, and you select a certain color that is represented within the ribbon, we will use the “match” that we have for that particular ribbon. If the ribbon has, for example, two shades of pink and you select “light pink” we will match the lightest pink versus a darker pink. Again, if you have any questions or particular requests, please include them in the “Special Instructions” box on your order or email us using the “Contact Us” link or CustomerService@SweetbriarDesigns.com.
We do our very best to include a sizing chart with all apparel. In addition, we will note fabric content so you can make the best possible judgment on sizes and shrinkage. Please contact us prior to ordering with any questions.